Customer protection
Warranty Policy
Our electronic products include a minimum six-month guarantee from the date of sale or receipt, subject to applicable law and the conditions below. A product may include longer manufacturer coverage where stated.
Minimum 6-month guarantee
Keep your receipt, order reference, packaging and supplied accessories. These help us assess and resolve a warranty request quickly.
What is covered
- Manufacturing defects under normal intended use
- Electrical or electronic faults not caused by misuse
- Items that do not reasonably match the confirmed product
- Additional manufacturer coverage stated with the product
What is normally not covered
- Crash, impact, water, heat or accidental damage
- Incorrect charging, unsafe use or failure to follow the manual
- Unauthorised repairs, modifications or opened components
- Normal wear, cosmetic marks or damage after delivery
How to make a warranty request
- STEP 01
Contact us promptly with the order reference and a description of the issue.
- STEP 02
Provide clear photos or video and retain all included parts and packaging.
- STEP 03
Allow the item to be inspected before repair, replacement or another remedy is confirmed.
Assessment and remedy
After assessment, an appropriate repair, replacement, refund or other remedy will be offered where the claim is valid and as required by applicable law. This policy does not reduce any mandatory consumer rights.